Flyhjælp – The Way To Be Rewarded For Airline Hold-ups.

Overbooking is a common practice in the airline industry today. Airlines will commonly oversell your flight (by selling more seats than available) to make up for passengers who do not be visible on the time of your flight. This practice, however, creates a problem for passengers on flights where there usually are not enough no-shows and, therefore, inadequate seats however the booking was reserved and confirmed correctly.

In such cases, airlines will normally offer compensation such as vouchers, upgrades, points or cash to passengers prepared to voluntarily quit their seat and fly at a later time. This sort of case is known as “voluntary denied boarding”. Therefore a passenger who volunteers to become bumped from his or her flight would not be eligible for airline compensation.

If no passengers willingly quit their seat around the overbooked flight, the airline will have to bump some passengers to a later flight. These cases of flyhjælp are called “involuntary denied boarding”, which could entitle the passengers to denied boarding compensation in case the flight is within EU jurisdiction.

Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding by using an overbooked flight departing from an EU airport, no matter what airline or destination, is entitled to airline compensation as much as €600. Additionally, passengers overbooked on flights inbound towards the EU operated by an EU carrier can also be eligible.

This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In such cases, there is a minimum delay of three hours to trigger refund payments. However, with regards to involuntary denied boarding as a result of overbooking, the passenger is automatically eligible for airline compensation and the airline remains to be obliged to deliver a substitute mode of transport or a refund from the ticket.

Being bumped from your flight is unplanned and unpleasant, at best.

If you are denied boarding, you should react as follows:

Go to the ticket counter in the airline under consideration. Here you can expect to be notified of alternative flights. The airlines are obligated to find a satisfactory solution.

As a way to file a legitimate airline compensation claim, you must be sure you have written evidence of your denied boarding. This is often as your boarding cards, if such were printed, or your luggage receipts. In addition, you could have airline personnel put your circumstances in writing.

Should you required food, accommodation or transport, for example as taxi, it is actually so critical to keep all receipts to make sure you receive compensation through the airline.

Then consider whether you are able to enforce your passenger rights versus the airline or tour operator. Keep in mind that three of the year claim period only applies to airlines – a tour operator must be contacted within one month.

You will have a directly to airline compensation in the case of involuntary denied boarding

Air passenger rights Regulation EU 261/2004 stipulates that compensation up to 600 Euros is a result of passengers who were involuntarily denied boarding in an airport within the EU – irrespective of airline or destination. Compensation for involuntarily denied boarding can also be on account of passengers on flights leaving a destination dexhpky65 the EU for a destination inside the EU, as long as such flights are operated by an EU carrier.

As well as overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation is due should your flight arrives at its destination having a delay of three or more hours.

With regards to involuntarily denied boarding as a result of overbooking, passengers are automatically entitled to airline compensation. In addition, the airline must produce an alternative transport option or reimburse the airline ticket price.


Passengers denied boarding because of travelling with invalid travel documents (or without a valid visa) is definitely not qualified to receive a refund for overbooking.

Get specialist help immediately

Had you been afflicted with denied boarding because of an overbooking and would really like to file a compensation claim for airline compensation on your behalf, you need to adopt these measures:

To claim your straight to compensation for overbooking with, simply input your flight data on our website.

We’ll inform you straight away if you’re qualified for a refund, and to what amount exactly.

If the airline refuses to pay for, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers features a good track record record in obtaining airline compensation with respect to our clients.

After the airline has paid out your airline compensation, we are going to keep our sector-low commission of only 25 percent and transfer your entire money directly to your banking accounts!

FAQ: Get Compensation for the overbooked flight

1. Exactly what are my options in case there is an overbooked flight?

Being denied boarding and bumped from an overbooked flight is of course not something you have to take in stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to offer you a re-routing (another flight) as quickly as possible or at one time useful to you. However, your airline carries a directly to hold back until it finds a flight with available seats. Whilst you are waiting in your substitute flight the airline must offer you meals and refreshments, hotel accommodation (if an overnight stay is necessary), transport between your hotel and airport, as well as 2 cell phone calls (or emails or faxes).

2. Will someone care for me in case of an overbooked flight?

Yes. Every passenger affected by an overbooked flight has the right to adequate assistance. As pointed out above such as free meals and refreshments as well two cell phone calls, emails or faxes, lodging and transport involving the airport along with your hotel. If you need to wait several days in your substitute flight, the airline has to fund your accommodation on those nights.